Shipping & Returns FAQs


I want to buy makeup from Disguise Cosmetics, will you ship it for free?

All orders over Rs. 500 have free shipping pan-India. We charge a nominal rate of Rs. 50 for any orders below Rs. 350.

 

I don't live in India, can I still place an order? Do you ship internationally?

We've recently started shipping internationally. Shipping costs are as follows:

Australia
Free Shipping for orders ₹7,000.00 and up
Shipping Saver at ₹350.00 for orders ₹3,500.00 to ₹6,999.99
Standard Shipping ₹750.00 for orders ₹0.00 to ₹3,499.99

Bangladesh, Nepal
Free Shipping for orders ₹5,000.00 and up
Shipping Saver at ₹200.00 for orders ₹2,000.00 to ₹4,999.99
Standard Shipping at ₹500.00 for orders ₹0.00 to ₹1,999.99

United Kingdom, Singapore, Sri Lanka
Free Shipping for orders ₹5,000.00 and up
Shipping Saver at ₹300.00 for orders ₹3,000.00 to ₹4,999.99
Standard Shipping at ₹650.00 for orders ₹0.00 to ₹2,999.99

Bahrain, Kuwait, Oman, Pakistan, Qatar, United Arab Emirates
Free Shipping for orders ₹7,000.00 and up
Shipping Saver at ₹300.00 for orders ₹3,000.00 to ₹6,999.99
Standard Shipping at ₹700.00 for orders ₹0.00 to ₹2,999.99

United States
Free Shipping for orders ₹7,000.00 and up
Shipping Saver at ₹325.00 for orders ₹3,000.00 to 6,999.99
Standard Shipping at ₹750.00 for orders ₹0.00 to ₹2,999.99

Europe, Canada
Free Shipping ₹8,000.00 and up Free
Shipping Saver at ₹600.00 for orders ₹3,500.00 to ₹7,999.99
Standard Shipping at ₹1,200.00 for orders ₹0.00 to ₹3,499.99

 

I loved the products and just placed an order. What happens next?

Your order will be processed by the next working day and will be shipped thereafter. Shipping typically takes 3 - 5 days for orders in India and 15 - 25 days for international orders. Once it leaves our warehouse, you would receive a tracking number which should help you locate your parcel.

If you need your order more urgently, drop us an email and we'll try to see what best we can do.

 

I changed my mind and want to cancel my order. What do I do?

Any changes that need to be made once an order has been placed should be done before it is shipped. Send in an email or call +91 98209 44029 within 12 hours of placing the order.

Once your order cancellation has been approved, your payment will be refunded in 7 - 10 working days if your order was prepaid.

 

What is the return policy?

Unfortunately, due to the fragile nature of the product and hygiene concerns, we cannot offer to accept any returns.

We urge all our customers to ensure that they are picking the right shades with reference to other information available be it social media, search engines and/or user generated content. As with all digital reproductions of products colours and textures may appear different from their true nature which is beyond our control. In such cases, we are unable to replace any products solely on the basis of them differing from their representation online (in any form or medium). For more information refer to our Terms & Conditions with respect to accuracy of content.

If for whatever reason your are unhappy with the product, do let us know and we will try and find a suitable solution for you. We're reachable at support@disguisecosmetics.com or +91 98209 44029.

 

The product I like is out of stock, what do I do?

If any product you're interested in is unavailable at the moment, please drop us an email or call +91 98209 44029 and we will let you know when your product can be expected.

You can also leave your email at the bottom of the home page and we'll be sure to keep you updated with any changes on the site.