FAQs


The Brand

What is special about Disguise Cosmetics?

We only make products we would never hesitate to use ourselves. We then go a step further to ensure that none of our products use any animal derived ingredients and no animals are harmed in any way for us to get these products to you. 

Besides these basics, we create products that are trendy and wallet friendly at the same time. We want you to have as much fun using our products as we had making them. <3

 

Aren't all cosmetics vegan?

Most coloured cosmetics use ingredients like red carmine dye made from beetles, lanolin as an emollient from sheep's wool, keratin from horns and claws of animals, silk protein by boiling silk worms, and the list goes on. We believe that we can get the same or better results without putting any of these animals in harms way and strive to create only 100% vegan products, always.

 

Obviously no one tests on animals anymore, right?

Unfortunately some countries like China mandate that cosmetics need to be tested on animals for them to be available for sale. All global companies selling in China thus, have to test their products on animals. We never sell finished products made in China nor do we ever intend to sell in China and so we're never obligated to do any animal testing. That saves a lot of our furry friends while we ourselves double up as test subjects instead!

 

 

The Products

What sets Disguise Cosmetics apart from our products?

We make coloured cosmetics for real people, by real people! We believe the key here is to always feel comfortable in your own skin. Which is why we design products to make you feel like you aren't even wearing any makeup on.

We also ensure that our products don't dry out your skin. This way, even after you remove your makeup, it's almost like it was never even there!

 

 

How can we ensure these benefits?

We use a luxurious blend of oils and butters that are deeply nourishing though at the same time, isn't heavy on your skin. Our star ingredients - avocado and marula oil are like food for your skin and are known to be healing ingredients. We also add moisturizers like Shea butter, Vitamin E and argan oil. And to seal in all the goodness we top up our recipes with almond and jojoba oil.

 

 

Online Purchases

I want to buy makeup from Disguise Cosmetics, will you ship it for free?

All orders over Rs. 500 have free shipping pan-India. We charge a nominal rate of Rs. 30 for any orders below Rs. 500.

 

I loved the products and just placed an order. What happens next?

Your order will be processed by the next working day and will be shipped thereafter. Shipping typically takes 3 - 5 days. Once it leaves our warehouse, you would receive a tracking number which should help you locate your parcel.

 

I changed my mind and want to cancel my order. What do I do?

Any changes that need to be made once an order has been placed should be done before it is shipped. Send in an email to orders@disguisecosmetics.com or call +91 98209 44029 within 12 hours of placing the order.

Once your order cancellation has been approved, your payment will be refunded in 7 - 10 working days if your order was prepaid.

 

What is the return policy?

Unfortunately, due to the nature of the product, we cannot offer to accept any returns.

If for whatever reason your are unhappy with the product, do let us know and we will try and find a suitable solution for you. We're reachable at support@disguisecosmetics.com or +91 98209 44029.

 

The product I like is out of stock, what do I do?

If any product you're interested in is unavailable at the moment, please drop us an email on orders@disguisecosmetics.com or call +91 98209 44029 and we will let you know when your product can be expected.

You can also leave your email at the bottom of the home page and we'll be sure to keep you updated with any changes on the site.